Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.


To start a return, please contact us at info@ceruline.com.

If your return is accepted, we will share the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Please note that customers are responsible for return shipping fees. Shipping costs are not refundable.

You can always contact us for any return question at info@ceruline.com. 

Order cancellation
Orders can only be canceled within the first 1 hour they've been placed. After an hour, our team will have already registered your order in our system and in our carrier's system.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@ceruline.com.